Terms of Service

We design and build websites for small businesses. The specific scope — pages, features, deliverables, timeline — is captured in your written proposal or tier description before we start. Anything outside that scope is treated as a change request.

Unless we agree otherwise in writing, payment is split in two:

• 50% deposit before work begins. This books your spot on the calendar and reserves our time.
• 50% on launch, payable within seven days of the site going live.

Add-ons (Care Plan, AI Chat, Local SEO) are billed monthly in advance. All prices are in Australian dollars and exclude GST unless stated otherwise on your proposal.

Timelines are expressed in business days and assume normal responsiveness — a 24-hour turnaround on feedback and the content we agreed you'd supply. If content or feedback is delayed, the launch date shifts.

Each tier includes two structured rounds of revisions at the design review point. Revisions after launch are billable at our standard hourly rate, or covered by an active Care Plan.

Once the final invoice is paid, the final deliverables (design files, copy, code we wrote specifically for you) belong to you. We keep the right to feature the work in our portfolio and case studies unless you ask us in writing not to.

Third-party assets (fonts, stock imagery, licensed plugins) remain under their own licences.

We warrant that we'll perform our work with reasonable care and skill. We don't warrant that the site will be error-free or available at all times — no web service can promise that honestly.

For 30 days after launch we'll fix any bug in the work we delivered at no additional cost. Bugs introduced by third-party changes (e.g. platform updates, content edits) are out of scope.

To the maximum extent permitted by Australian law, our total liability under these terms is capped at the amount you paid us in the six months before the event that gave rise to the claim. We're not liable for indirect, consequential, or loss-of-profit damages.

Nothing in these terms excludes rights you have under the Australian Consumer Law.

These terms are governed by the laws of Victoria, Australia. The courts of Victoria have exclusive jurisdiction.

Questions about these terms — email [email protected]. See also our Privacy Policy.